Privacy Policy

1. Information we collect

• Contact details you provide, such as your name, phone number, and email address.
• Service details, such as your property address, home photos you submit, lighting preferences, requested services, and preferred installation date.
• Your communications with us and any consent or opt-out choices you provide.
• Technical information associated with website visits, such as IP address, browser and device type, pages visited, and referral source, which our hosting or embedded service providers may process.

2. How we use your information

We use information to respond to inquiries, prepare design previews and quotes, discuss your preferred date, provide and coordinate services, support customers, maintain consent records, protect our website, and meet legal obligations. Marketing communications are sent only with the consent required by applicable law.

Selecting a date does not confirm your installation. We'll call you first to give you a quote and confirm your date.

3. Text messaging and consent

If you separately opt in, The Valley Outdoor Services may send text messages related to your inquiry, design preview, quote, scheduling, service reminders, and customer support. Promotional messages require separate marketing consent. Providing a phone number or submitting a service request alone does not constitute consent to marketing text messages.

SMS consent is voluntary and is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time. You may receive a final confirmation of your opt-out. Reply HELP for assistance, or call +1 425-340-9452. Carriers are not liable for delayed or undelivered messages.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All other categories of information sharing exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Facebook and Instagram lead forms

When you submit a lead form through Facebook or Instagram, we receive the information you choose to submit and use it to respond to your request, discuss our services, and provide a design preview or quote. We do not sell lead-form information. Submitting a Meta lead form does not by itself enroll you in marketing texts; SMS marketing requires a separate opt-in.

Meta also processes information under its own Privacy Policy. You can manage advertising preferences within your Facebook or Instagram account.

5. Information sharing

We do not sell or rent your personal information. We may share non-SMS-consent information with service providers that help operate our website, manage customer inquiries and scheduling, or deliver requested services, only as needed for those tasks and subject to confidentiality and appropriate safeguards. Our embedded calendar is provided by LeadConnector/HighLevel.

We may disclose information when required by law or necessary to protect legal rights, safety, or prevent fraud. We do not share your mobile information with third parties or affiliates for their own marketing or promotional purposes. The SMS opt-in and consent restrictions above apply to all sharing categories.

6. Cookies and third-party services

Our website and embedded calendar may use cookies or similar technologies to support functionality and remember preferences. Third-party services may process technical information under their own policies. You can manage or block cookies in your browser; some features may not work if cookies are disabled.

This policy does not mean a Meta Pixel or other advertising tracker is currently installed. If advertising tracking is introduced, we will update this policy and provide any notice or consent required by applicable law before using it.

7. Retention and security

We retain personal information only as long as reasonably necessary for service requests, customer relationships, consent records, legal obligations, and dispute resolution. We use reasonable administrative and technical safeguards, but no internet transmission or storage method is completely secure.

8. Your choices and privacy requests

You may contact us to request access to, correction of, or deletion of your information, or to withdraw consent. Depending on where you live, additional privacy rights may apply. We may verify your identity before fulfilling a request and may retain information where required or permitted by law. We will not discriminate against you for exercising applicable privacy rights.

To make a request, call +1 425-340-9452. To stop text messages, reply STOP. To stop promotional emails, use the unsubscribe link in the email, if provided, or contact us.

9. Children's privacy

Our services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can address it.

10. Changes to this policy

We may update this policy as our practices or legal requirements change. Updates will be posted on this page with a revised effective date, and we will provide additional notice when required by law.

11. Contact us

For privacy questions or requests, contact The Valley Outdoor Services at +1 425-340-9452.